Shipping policy
SHIPPING COSTS AND TIMES
Do you want to know the shipping costs and times?
Check our table, where you will find detailed information about shipping costs and delivery times for each country.
| COUNTRY | SHIPPING TIMES | COST |
|---|---|---|
| Croatia | Estimated shipping time is 3-5 day/days | €12,00 |
For glasses already in stock, shipping starts within one business day from the time of your order. If the items are not immediately available, delivery times will depend on the availability of official suppliers. We will keep you updated via email on every detail.
PACKAGING AND DELIVERIES
We pack your purchases with great care, using protective materials to avoid damage during transport. If the package arrives damaged or tampered with, we recommend that you do not accept the delivery and contact us immediately at info@otticanet.it.
COURIERS
To ensure safe and reliable delivery, we collaborate with the best international couriers. We recommend providing an address where the courier can deliver the package directly to you or a trusted person. Make sure someone is available to receive it at the time of delivery.
PACKAGE TRACKING
Want to know where your package is? After shipping, you will receive an email with the tracking number. You can follow the journey of your order on our couriers' websites after 24/48 hours from shipping. Here are the direct tracking links:
CUSTOMS DUTIES
If you order from a country outside the European Union, your purchases may be subject to customs duties and taxes. Unfortunately, we cannot predict the amount of these taxes, as they vary from country to country. We recommend checking with local customs authorities or contacting the FedEx or DHL customer service in your country for further details.
In some countries like Australia, Norway, New Zealand, the United Kingdom, and Canada, import taxes may already be included in the item price. For more information, visit our FAQ - Shipping times and costs section.
Do you have any questions about shipping? Visit the FAQ section!
In case of proven non-receipt of the purchased goods, Otticanet commits to sending the same item again as a replacement.
NON-RECEIPT OF GOODS
In case of proven non-receipt of the purchased goods, Otticanet commits to sending the same item again as a replacement. Please contact us here.